Refund policy

Do I need an account to place an order?
No, you don't. You're welcome to check out as a guest, or create an account if you'd like to track your orders and save your details for next time.

What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Mastercard, and Visa, all processed securely through Shopify Payments.

Can I change or cancel my order after placing it?
If your order hasn't entered processing yet, we may be able to change or cancel it. Contact us as soon as possible at info@nightstyleoutfits.shop, since we begin processing orders quickly and can't guarantee changes once that starts.

Is there a cut-off time for same-day processing?
Yes. Orders placed before 3:00 PM (EST) begin processing the same business day. Orders placed after that, or on weekends and holidays, begin processing the next business day.

Where do you ship?
We currently ship within the United States only, including all 50 states. We're not able to ship internationally at this time.

How long does shipping take?
Orders take 1–2 business days to process, plus 3–5 business days in transit, for a total estimated delivery time of 4–7 business days.

Do you offer free shipping?
Yes. Orders of $179.01 and above ship free. Orders of $179.00 or less have a flat Standard Shipping rate of $7.50.

Can I track my order?
Yes. Once your order ships, you'll get a confirmation email with a tracking number so you can follow it every step of the way.

Do you ship to P.O. boxes?
No, we currently ship only to standard residential and commercial addresses.

What's your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, in original packaging with tags attached. Full details are in our Return & Refund Policy.

How do I start a return?
Head to our Return Center and fill out the return request form with your order details. Once approved, we'll send you a free prepaid return shipping label by email.

Can I return an item in-store?
Yes. Submit your return request through the Return Center first, then bring your item to our location during business hours.

Do you offer exchanges?
We don't process direct exchanges. If you'd like a different size or color, return your original item and place a new order for the item you want.

When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days.

What if my item arrives damaged?
Submit a return request through our Return Center with a photo of the damage, and we'll arrange a replacement or refund at no cost to you.

How do I know what size to order?
Check the size details listed on each product page. If you're between sizes or unsure, feel free to email us at info@Ziyoukorea.shop, and we're happy to help you pick the right fit.

Are your product photos accurate to the actual item?
We do our best to represent colors and details accurately, though slight variations can occur due to screen settings, lighting, or manufacturing batches.

Is my payment information safe?
Yes. We never store your full card details — all payments are processed securely through Shopify Payments in compliance with PCI-DSS standards.

Will I receive marketing emails?
Only if you opt in. You can unsubscribe anytime using the link in any marketing email, or by contacting us directly.

How do I contact you?
We're happy to help with anything you need.

Get in Touch

📍 Address: 59 Scarborough WalkCorby NN18 0NRUnited Kingdom GB
📞 Phone: +44 7361180393
✉️ Email: info@Ziyoukorea.com

🕒 Business Hours (EST)
Mon – Fri: 11:00 AM – 7:00 PM (EST)
Saturday: 11:00 AM – 7:30 PM (EST)
Sunday: 12:00 PM – 6:00 PM (EST)

At Ziyoukorea, we want you to feel confident every time you shop with us. If something isn't quite right, we're here to make the return process simple.

Return Window

You have 30 days from the date your order is delivered to request a return. If more than 30 days have passed, we won't be able to offer a refund or exchange, so we recommend checking your items as soon as they arrive.

How to Start a Return

All returns are handled through our dedicated Return Center. Here's how it works:

1. Head to our Return Center and fill out the return request form with your order number, the item(s) you'd like to return, and the reason for your return.

2. Our team will review your request, typically within 1–2 business days. Once approved, we'll email you a free prepaid return shipping label along with instructions on how to package and send your item back.

3. Pack your item securely and attach the label — there's no cost to you at any point in this process.

You're also welcome to bring your item back in person to our store at 59 Scarborough WalkCorby NN18 0NRUnited Kingdom GB. Even for in-store returns, please submit the return request form first so our team has your order on file before you arrive.

Condition of Returned Items

To be eligible for a return, items must be:

· Unworn, unwashed, and unused

· In their original packaging with all tags still attached

· Free of any signs of wear, odor, makeup, or perfume

· Accompanied by the original receipt or order confirmation

Items missing their original packaging or tags, or showing signs of use, may not be accepted for a refund and will be shipped back to the customer.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

· Earrings and other pierced jewelry

· Swimwear and intimates

· Final sale or clearance items (marked as such at checkout)

· Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, please include a photo of the issue when you submit your return request form. This helps us resolve things quickly and get you either a replacement or a full refund, at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status by email. Approved refunds are issued to your original payment method within 7 business days. Please note that depending on your bank or card provider, it may take a few extra days for the refund to appear in your account. We never charge restocking fees, processing fees, or any other charges during a return or refund — what you paid is what you get back.

Exchanges

If you'd like a different size or color, the fastest way is to request a return for the original item and place a new order. This ensures you get the replacement you want without waiting on inventory holds.

Sale and Discounted Items

Items purchased on sale or with a discount code are eligible for return under the same 30-day policy, unless marked as Final Sale at checkout.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible. We can only cancel or modify orders that haven't yet been shipped.

In-Store Returns

Prefer to return in person? Submit your return request through the Return Center first, then bring your item to our WalkCorby location during business hours along with your order confirmation. Our team will process your return on the spot, following the same conditions listed above.

Get in Touch

📍 Address: 59 Scarborough WalkCorby NN18 0NR United Kingdom GB
📞 Phone: +44 7361180393
✉️ Email: info@Ziyoukorea.com

🕒 Business Hours (EST)
Mon – Fri: 11:00 AM – 7:00 PM (EST)
Saturday: 11:00 AM – 7:30 PM (EST)
Sunday: 12:00 PM – 6:00 PM (EST)